Complaints procedure and processing

Here you can find information about how to submit a complaint or comment regarding certification, audit, or applicable certification standards. All submitted complaints and comments from group members and other stakeholders are processed according to FSC’s stringent procedures.

1. Do you have a complaint regarding a certification or an audit?

If you have comments or complaints regarding how Skogssällskapet, which is certified according to FSC and PEFC, conducts its forestry activities or applies the FSC or PEFC standards, your first point of contact is Staffan Mattsson at Skogssällskapet: staffan.mattsson@skogssallskapet.se or call +46 18-140 100.

If you feel that your dialogue with Skogssällskapet is unsatisfactory, you can contact Skogssällskapet’s independent certification body: Det Norske Veritas (DNV), tel 08‑587 941 90, www.dnvgl.se External link, opens in new window..

2. Do you have a complaint regarding how a certification or an audit has been carried out?

If you have comments or complaints regarding how an independent certification body has assessed Skogssällskapet’s activities, or its application of the FSC or PEFC standards, contact DNV, which can refer you to the local certification body.

If you feel that your dialogue with your local certification body is unsatisfactory, you can contact Elisabet Bröms Sterner at Skogssällskapet’s independent certification body, Det Norske Veritas (DNV), Elisabet.Broems.Sterner@dnv.com.

Alternatively, you can contact the official responsible for standards at the FSC’s Swedish office: henrik.von.stedingk@fsc-sverige.org.

In certain cases, you can contact the FSC’s international office: fsc@fsc.org.

3. Do you have comments about the Swedish standards for FSC or PEFC?

If you have comments on how the Swedish FSC standard is organised, or how the Swedish FSC body works and conducts activities in different issues, contact the Swedish FSC at fsc@fsc-sverige.org.

Alternatively, contact the international office of FSC: fsc@fsc.org.

If you have comments on how the Swedish PEFC standard is organised, or how the Swedish PEFC body works and conducts activities in different issues, contact the Swedish PEFC at Svenska PEFC External link, opens in new window..